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Is a common language important when teams solve complex problems?

By Harry Vardis

In today’s fast-paced world, teams are tasked with solving increasingly complex problems. Success isn’t just about talent but how teams communicate and collaborate. This is where having a common language comes into play. A common language isn’t just shared terminology—it’s a shared understanding of how people think, approach challenges, and work together.

Why a Common Language Matters for Creative Teams

Imagine a team as an orchestra. Each player (or thinker) has their unique instrument (or cognitive preference). Without a conductor, the sounds might clash. But when every instrument harmonizes under a common score, the result is beautiful music. In creative teams, a shared language serves as that score—helping individuals align, collaborate, and innovate together.

Some companies have already figured this out. Here are five organizations that use structured frameworks to foster a common language in their creative and technical problem-solving teams:

  • Google and Amazon use frameworks like OKRs (Objectives and Key Results) and “Working Backwards” to align their teams.
  • IDEO applies Design Thinking, a common language for creative problem-solving across diverse teams.
  • Intel uses the RAID (Risks, Assumptions, Issues, Dependencies) framework to organize technical discussions.
  • Atlassian leverages Agile principles through Jira to streamline communication between creative and technical teams.

Is there a standardized tool that companies can use if they don’t have one of their own? Yes, many use the FourSight Online preference tool to create a common language that helps them thrive by reducing miscommunication, promoting collaboration, and making innovation possible across diverse thinkers.

Here are five companies already using FourSight Online to build a common language:

  • Coca-Cola, SAP, General Electric, AT&T, and Accenture.

Creating a shared vocabulary reduces misunderstandings, improves communication, and streamlines problem-solving, leading to more effective teamwork and better results.

Ten strategic benefits to enhance creative teams using FourSight online 

  1. Shared Problem-Solving Framework: A common language starts with a shared framework for tackling complex problems. Tools like the FourSight Thinking Preferences ensure that every team member understands the process of clarifying, ideating, developing, and implementing solutions—reducing friction and confusion.
  2. Diversity of Thought: A common language doesn’t mean everyone thinks the same. It’s about understanding and valuing different cognitive styles. With a common language, teams can channel these differences into creativity rather than conflict.
  3. Clarity on Roles and Contributions: With a shared language around roles, every team member knows exactly how they contribute—whether it’s ideating, refining, or executing. This clarity prevents overlap, missteps, and the dreaded “storming” phase.
  4. Empathy in Communication: Like musicians who must listen to each other in an orchestra, creative teams benefit from empathetic communication. A common language fosters respect, allowing teams to acknowledge and integrate divergent ideas into the collaboration.
  5. Consistency in Tools and Methods: Whether brainstorming or converging on the best ideas, using consistent tools creates a productive structure for debate. A shared language built around these tools ensures that everyone understands how to contribute meaningfully.
  6. Active Listening and Curiosity: Fostering a common language means fostering active listening. Teams that listen well and are curious about each other’s ideas—asking questions like “Help me understand how you arrived at that thought?”—build a deeper understanding and trust.
  7. Structured Creativity Sessions: Using structured sessions like those based on FourSight preferences helps teams balance divergent (brainstorming) and convergent (refining) thinking. This clarity around when to be open and when to be critical prevents misalignment and confusion.
  8. Transparent Feedback Loops: Constructive feedback is essential in any creative process. A common language turns feedback into a tool for improvement rather than judgment, allowing teams to iterate quickly and without defensiveness.
  9. Psychological Safety and Trust: A shared language fosters psychological safety by reducing the fear of misunderstandings. When teams feel safe sharing bold ideas, they take more risks, leading to better innovation outcomes.
  10. Recognition of Progress: Like a conductor guiding an orchestra, a common language helps teams recognize and celebrate progress at each stage of their work. This keeps everyone motivated and aligned toward a shared goal.

Building a Common Language for Complex Problem Solving

Establishing a common language is essential, particularly in today’s remote and hybrid work environments. When teams are diverse or working under pressure, miscommunication can derail even the best projects. However, with a common creative language, teams can harmonize their unique contributions into a powerful whole.

At Creative Focus, we use the FourSight Online preference tool to help our clients’ teams find their common language—let us show you how. Whether you’re a small to medium-sized business, non-profit, or large enterprise, you need it. Learn how we can help your team unlock its full potential.

References
1. Isaksen, S. G., Dorval, K. B., & Treffinger, D. J. (2011). Creative Problem Solving: The Thinking Skills Model.
2. Leonard, D., & Straus, S. (1997). "Putting Your Company’s Whole Brain to Work." Harvard Business Review.
3. Ekvall, G. (1996). "Organizational Climate for Creativity and Innovation." European Journal of Work and Organizational Psychology 5(1), 105-123.
4. Edmondson, A. C. (1999). "Psychological Safety and Learning Behavior in Work Teams." Administrative Science Quarterly 44(2), 350-383.
5. Snowden, D. J., & Boone, M. E. (2007). "A Leader’s Framework for Decision Making." Harvard Business Review. Sutton, R. I. (2001). Weird Ideas That Work: How to Build a Creative Company.

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